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Redefine and Elevate Your Space with Luxury and Eternity
SERVICES AND POLICIES
DESIGN, MANUFACTURE AND SUPPLY
- We have a Design team of Professionals who design and create designs for us for our continuous development of designs and against customers' specific custom requirements.
- We have a sustainability-principled state-of-the-art manufacturing facility to produce Architectural Decorative 3D Bonded Surfaces & System solutions with unique American technology. Our factory is located close to Pune City at Village Uruli-kanchan, District Pune, INDIA.
- We can develop, manufacture & supply custom-design sheets, Systems, Murals & Portraits according to the customer's needs other than our standard available designs & patterns in shorter lead times which are our favorite among specifiers, distributors, and contractors.
- We are not restricted to the design part of our portfolio and can design any design up to any intricacy. We accept made-to-measure and custom-design requests as well.
- We create customized surfacing products, against the supply of reference samples, images, or, drawings. First we develop a sample of smaller size for initial approval. Once it is approved, then we go ahead with a full-size design pattern & the production of first customized product for final approval.
PACKAGING AND SHIPPING
- All the products are packed systematically in wooden crates with protective packaging and shipped to the work site as per the Client’s instructions.
- The installation work scope is agreed upon as per discussions with the client. If a client or his project management team is going to do the necessary installation and site work then the products are supplied with a Do’s & Don’ts instruction sheet. The necessary guidance is also provided.
- In case product installation is included with supply terms then the necessary installation work is planned with our skilled manpower or from our approved installation contractor’s manpower under our supervision, with due coordination and receipt of required site permissions from the client.
INSTALLATION
- Application of bonded surfaces directly to drywall is not recommended.
- Bonded surfaces are typically installed using structural or contact adhesive.
- Factory-laminated backed bonded surfaces are recommended for application to interior walls.
- Backed bonded surfaces provide a greater range of installation options using either adhesives or fasteners.
General installation instructions are available. Supervision and installation are on demand.
The following steps are typically followed at the site during installations:
- Build substrate base wall with either aluminum channels or plywood or MDF strips.
- Clean the substrate surface and bonded surface back to remove oil & dust particles.
- Apply glue on the substrate & Bonded Surface back.
- Install panels with the use of spacers to maintain proper dimensions.
- Use plywood strips for clamping, & Install trims or reveals.
Now installation is complete.
BUYER PROTECTION GUARANTEED POLICY
Purchase is not eligible for Buyer Protection, if the buyer has elected to arrange their shipping or pickup of the material in person.
In the unlikely event, that the product in your order is significantly not as described or has been received in Damaged condition without crating getting damaged in transit, then please take the following steps:
- Contact S3 Surfaces within 7 days of delivery to receive coverage under this program.
- Please keep all the packaging material and do not discard it. Take photos and report to S3 Surfaces.
- One of our specialists will follow up on your case within 2 business days.
SHIPPING OR DELIVERY POLICY
The buyer is responsible for unloading the shipment from the transport vehicle and for the charges or any equipment needed for the delivery. In the unlikely event that the crating has been damaged in transit, then please take the following steps:
- Any visible damage to the crating must be mentioned on the delivery receipt before signing it, & the product content should be inspected immediately for any damage.
- The damages to the products should be documented & photographed, & to be reported directly to the freight forwarder or transporter company, & all the crating & packaging should be retained for inspection.
- Any insurance claim to be filed must be made directly to the freight forwarder or transporter company within seven (7) days from the delivery.
STORAGE POLICY
- The shipping crates and boxes are designed and intended only for shipping purposes.
- In any case, if the material is stored for more than 10 days after the delivery in original packaging or the opened crate condition, then S3 Surfaces India Pvt Ltd is not liable for any warranty for damages or deformation of the content products.
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